Anonymous
ID: fpG63hto
6/16/2025, 12:02:14 AM No.507520958
https://www.bbc.com/news/articles/cdr510p7kymo
A chain of stores called Home Bargains installed facial recognition software to spot returning shoplifters. Unfortunately, "Facewatch" made a mistake.
"We acknowledge and understand how distressing this experience must have been," an anonymous Facewatch spokesperson tells the BBC, adding that the store using their technology "has since undertaken additional staff training."
A woman was accused by a store manager of stealing about £10 (about $13) worth of items ("Everyone was looking at me"). And then it happened again at another store when she was shopping with her 81-year-old mother on June 4th:
"As soon as I stepped my foot over the threshold of the door, they were radioing each other and they all surrounded me and were like 'you need to leave the store'," she said. "My heart sunk and I was anxious and bothered for my mum as well because she was stressed...."
Madeleine Stone, senior advocacy officer at the civil liberties campaign group Big Brother Watch, said they had been contacted by more than 35 people who have complained of being wrongly placed on facial recognition watchlists.
"They're being wrongly flagged as criminals," Ms Stone said.
"They've given no due process, kicked out of stores," adds the senior advocacy officer. "This is having a really serious impact." The group is now calling for the technology to be banned.
A chain of stores called Home Bargains installed facial recognition software to spot returning shoplifters. Unfortunately, "Facewatch" made a mistake.
"We acknowledge and understand how distressing this experience must have been," an anonymous Facewatch spokesperson tells the BBC, adding that the store using their technology "has since undertaken additional staff training."
A woman was accused by a store manager of stealing about £10 (about $13) worth of items ("Everyone was looking at me"). And then it happened again at another store when she was shopping with her 81-year-old mother on June 4th:
"As soon as I stepped my foot over the threshold of the door, they were radioing each other and they all surrounded me and were like 'you need to leave the store'," she said. "My heart sunk and I was anxious and bothered for my mum as well because she was stressed...."
Madeleine Stone, senior advocacy officer at the civil liberties campaign group Big Brother Watch, said they had been contacted by more than 35 people who have complained of being wrongly placed on facial recognition watchlists.
"They're being wrongly flagged as criminals," Ms Stone said.
"They've given no due process, kicked out of stores," adds the senior advocacy officer. "This is having a really serious impact." The group is now calling for the technology to be banned.
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