Anonymous
ID: OaSgkiYp
7/13/2025, 11:39:01 PM No.510303527
>It is becoming increasingly unpleasant to be the customer of a giant corporation in the United States. Every new technology seems to be used to further protect corporations from the rage of their customers, thus allowing the management to care less.
>The nature of corporate capitalism became clear to me when I first heard the adage "if the customer is too happy, you are leaving money on the table." This bit of sage management advice is equivalent to saying that customer abuse is the foundation of success.
>Today, the Internet has been effectively weaponized as a tool of one-way communication, to ensure that management remains ignorant of what their customers actually think and what they are actually experiencing.
>Meanwhile, management is listening to the consultants who say "You are serving your customers too well. The sweet spot for profitability would be to abuse them more." Those people are everywhere. By the iron laws of capitalism, they may be right.
>When you fail to get to your dying father's bedside because some airline cut corners on maintenance in the knowledge that this would cause more delays or cancellations, you're experiencing this abuse and its human toll.
> A significant degree of customer abuse is baked into the whole structure of corporate capitalism. Only aggressive regulation can cause corporations to do the moral and decent thing when it would be more profitable not to.
>The nature of corporate capitalism became clear to me when I first heard the adage "if the customer is too happy, you are leaving money on the table." This bit of sage management advice is equivalent to saying that customer abuse is the foundation of success.
>Today, the Internet has been effectively weaponized as a tool of one-way communication, to ensure that management remains ignorant of what their customers actually think and what they are actually experiencing.
>Meanwhile, management is listening to the consultants who say "You are serving your customers too well. The sweet spot for profitability would be to abuse them more." Those people are everywhere. By the iron laws of capitalism, they may be right.
>When you fail to get to your dying father's bedside because some airline cut corners on maintenance in the knowledge that this would cause more delays or cancellations, you're experiencing this abuse and its human toll.
> A significant degree of customer abuse is baked into the whole structure of corporate capitalism. Only aggressive regulation can cause corporations to do the moral and decent thing when it would be more profitable not to.