>>103645304
I have 1 minute of downtime per calls, which I have to use to write reports about the client and how I solved his shit.

Usually the report is something like
>This person called us because someone bought PlayStation products with his credit card
>The agent asked if he has a PlayStation, client said no
>Agent gave him the phone of his financial institution and told him to fuck off

I wanted to work at PlayStation but this is not what I had in mind, heheheheheh