yo man ive no idea either, id recommend you do not execute any transactions or play around with it too much, had a similar issue and beacuse im an impatient faggot i lost 10 ETH cos i transfered it thru some other bullshit network option and i haven been able to get it back as of yet, that was a year ago. ask your ai of choice and yeah those ppl have customer support so something should come out of that. just take it easy, also how much btc is your ma leaving you, dont blow it on american real state or a car lol id recommend you hold