The biggest boon the entire genre has is that the games are free to play so you're free to put them down or pick them back up whenever you feel like it without needing to pay a subscription and thus feel like you're forced to get your money's worth
However spending events in Hoyo's other games like HSR have shown that if given the opportunity people will gladly voluntarily donate money as a way of thanking the developers for creating the game. The HSR team in turn recognises this display of goodwill and bestow gifts upon the loyal players willing to support the game, a sign of the shared understanding between the two parties

Meanwhile in this game people have lost all hope of their money actually going to the continued development of the game itself, hence why there's an increasing level of faltering confidence among the playerbase.