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7/11/2025, 11:10:16 PM
https://www.mirror.co.uk/travel/news/your-rights-hotel-refuses-serve-35352881
A consumer rights expert has explained what you can do if your hotel on a foreign holiday refuses to serve you a full English breakfast, after a woman got £100 from TUI because she couldn't get British food on her Greek break. Susan Edwards took a seven-night getaway to the Greek island of Corfu but was horrified to find there was no English food available - although she did get chips one night.
Susan, from Westerhope, described the holiday as "horrendous from the minute [they] got there."
Susan said: "It was all-inclusive, £750 each we paid and there was no food we could eat and we couldn't have anything to drink."
"We got chips one day. One day out of the whole lot. There was fish, sardines and rice - I was sick to death of looking at rice. There was pasta and salads, none of this was marked (labelled). One night there was a Greek night and they had kebabs, I couldn't eat that. It's the worst holiday I've ever been on."
Consumer rights expert Helen Dewdney, known as The Complaining Cow, said your package holiday rights are protected under the Package Holiday and Linked Travel Arrangements 2018.
Helen said: "The organiser must not provide misleading information. If the holiday does not match the description, you will be entitled to redress. The organiser must clearly state the details of the booking in a Standard Information Form, before you make any payment. The Form must include specifics of any arrangements: dates, times, costs, meals, excursions included/excluded, activities, transportation, cancellation fees, contact details for the package organiser, information on compulsory/voluntary insurance regarding repatriation in the event of illness/death/accident, and/or the cost of termination of the contract by the traveller."
A consumer rights expert has explained what you can do if your hotel on a foreign holiday refuses to serve you a full English breakfast, after a woman got £100 from TUI because she couldn't get British food on her Greek break. Susan Edwards took a seven-night getaway to the Greek island of Corfu but was horrified to find there was no English food available - although she did get chips one night.
Susan, from Westerhope, described the holiday as "horrendous from the minute [they] got there."
Susan said: "It was all-inclusive, £750 each we paid and there was no food we could eat and we couldn't have anything to drink."
"We got chips one day. One day out of the whole lot. There was fish, sardines and rice - I was sick to death of looking at rice. There was pasta and salads, none of this was marked (labelled). One night there was a Greek night and they had kebabs, I couldn't eat that. It's the worst holiday I've ever been on."
Consumer rights expert Helen Dewdney, known as The Complaining Cow, said your package holiday rights are protected under the Package Holiday and Linked Travel Arrangements 2018.
Helen said: "The organiser must not provide misleading information. If the holiday does not match the description, you will be entitled to redress. The organiser must clearly state the details of the booking in a Standard Information Form, before you make any payment. The Form must include specifics of any arrangements: dates, times, costs, meals, excursions included/excluded, activities, transportation, cancellation fees, contact details for the package organiser, information on compulsory/voluntary insurance regarding repatriation in the event of illness/death/accident, and/or the cost of termination of the contract by the traveller."
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