why are text chats still a thing when they're not allowed to be used?

>played vidya for over two decades
>can't remember ever being banned
>played bf6 for a week
>get banned for using text chat
why did the report feature ever get implemented?
mute and vote kick has worked since forever

>play bf6
>write ni and er at the end of match
>get banned for hate speech
there ain't no justice