>open firewall request ticket through client's service support system
>there is a "best contact" field
>put my preferred email
>everywhere it asks for an email i put my preferred email
>submit ticket
>nobody takes it for a week
>someone finally takes the ticket
>"sarr i asked for additional info in email"
>check my email
>nothing is there
>i assume they sent it to my address in their system (me@client.com instead of me@MyCompany.com)
>add comment that i didnt receive it, it should be sent to the 'preferred email' i identified 5+ other times in the ticket
>send comment
>get a notification that the technician will not be able to view my comment
what bullshit is this