Do companies deserve harassment for shit games?

>>714557990 (OP)
this is why customers service is outsourced. to handle shit.

>>714557990 (OP)
Only if it's REALLY fucking shit, and their customer service is also really fucking shit.

How badly did capcom fuck up here?

Define harassment. If you're literally calling individual workers and threatening to beat them with sticks then no, they don't deserve that. If you send capcom@official a message on twitter saying to fix their fucking shitty game then that's not harassment. That's just a customer telling you to fix the product you sold them.

>>714557990 (OP)
I don't think individual employees deserve harassment, but I do think the company should experience a significant financial loss and the "active monthly players" count should drop to worrying levels to the point where investors pull out. I really don't care about beating the shit out of the people who made the game, that isn't solving anything. I just want the game to cause such a rupture in the internal workings of things that a shit game like Wilds never comes out ever again.

I want word of mouth of a low quality product to punish the company to extreme levels, basically. Capcom's had too many chances lately, they need to be held accountable in some fashion for purposely lowering their quality.

>>714557990 (OP)
No. Wilds is a marvel of technology that was impossible like 10 years ago.

no company deserves outrage publicity

>>714557990 (OP)
Yes.

Capcom Issues Guidelines for Responding to Customer Harassment
>On July 4, Capcom posted an Important Notice on one of the official Capcom Japan site. This announcement is titled: “How we respond to customer harassment (defamation, libel, etc.)”.

>In it, the devs explain that they take customer opinions and requests seriously. However, there have been some instances of: “of slander, libel, denigration, intimidation, threats to harm or disrupt business, and harassment against our executives and employees by name or in a manner that recalls specific individuals, via customer support desks, social media, and review/posting sites on game sales sites”.

>Thus, Capcom has decided to create Guidelines for Responding to Customer Harassment. The idea behind the Guidelines is that some malicious comments can hurt and undermine the devs’ work environment.


>The devs noted: “… if we find any of the following behaviors that are beyond the scope of socially acceptable standards, we may refuse to provide support or services. Furthermore, in severe cases, we may contact the police or lawyers and take legal action, including criminal proceedings”.

>>714557990 (OP)
>Hear MH Wilds was getting shit on and has very bad reviews
>Look inside
>Its the fucking anti-cheat which apparently might be the worst in the business
Is it really that hard to make a functional anticheat system?

>>714560343
anti-cheat can either respect the user's privacy or be effective. it can't do both.

>>714560343
game just sucks, its poorly designed AND poorly coded.

>>714560343
Anti-cheat complaints are just one part of it.
>characters range from annoying as shit to completely forgettable
>performance is godawful
>glacial update pace
>terrible gameplay changes from previous games
Even for an HR game, I can't remember the last time I dropped an MH game this fast.

>>714557990 (OP)
yes, but remember its not always the devs themselfs at fault, its mainly leadership being stupid as fuck. the higher ups are the ones who deserve to get torches and pitchforks thrown at them instead.

>>714557990 (OP)
absolutely
but saying a game sucks ass is not harassment

>>714560343
the game ran like shit during the beta's too the anti cheat just made it worse