>>11892874That's when you message and the seller and say "Hey, the item is damaged, but I'm willing to keep it if you give me a partial refund... Otherwise, I have to return it, sorry". 50% of the time they'll give you a good chunk of change back because they'd lose more with the return shipping, packaging and so on than by just giving you a partial refund. Worst case they just have you send it back and you get a 100% refund. If you keep it and get a partial, and you don't want it, then you just sell it for more than you paid and make a profit.