>>21424926dunno why you're having a melties I largely agree with you. But in reality, no one offers BOTH a replacement and a refund, anymore, if they ever did. And I don't believe reasonable people ever asked for both in the first place. No sane person ever has in the decade I worked in the service industry, only entitled low IQ niggers and others with criminal genetics. You can't send food back that's more than half eaten, it will be refused. So logically, why would you be able to get one and a half free meals for a minor inconvenience?
Id give you a free meal if I say...spilled it all over you or your date. Because that's wholly on me - subpar service. Any time a customer WOULD normally be justified walking out without paying is a situation in which a replacement AND a refund would be warranted. Dumb retard in the video doesn't clear that standard by many many miles.
A typical issue is it was made wrong or an item was forgotten. Remade or refund. Not both.
Foreign object in food? Argument can be made for both but watch them not want you back. I usually just get it remade, or if the place was already on my shit list I demand a refund and just don't come back. It all depends on how they want to handle the situation. A good server can gauge the severity of the issue, and resolve accordingly. ESLs at BK and whiny soylennial faggatrons aren't conducive to either