>>2928110>American customer service That plays on their phone too damn much at work. I have both the rower and ski erg. No problem with rower but ski erg are a knocking sound from moment I got it (both bought new). Contacted customer service and every goddamn email I sent the little shit reading it would miss key parts of my single paragraph long email. I actually had to confirm he was getting my entire email because he kept asking questions I had already answered. He seemed to have the attention span of someone who never put down their phone. Had to explain everything several times to him. Finally got sent a bushing that fixed the knocking that he initially said he couldn’t hear in the video I sent. “Sounds like a normal machine to me”There was an additional issue with the screen he refused to work with me on because again, he wasn’t reading the entire paragraph, so I gave up and decided to live with it.
I think they’re so legendary they’re up their own ass. Problems are going to occur no matter the quality level and they should probably be able to address it. Solid machines for sure but my experience with customer service wasn’t stellar.