>>106150935
My helldesk is for msps specifically and came with a helldesk/network tech i title. In reality all I do is tell boomers to unplug their router/stb/injector/ont/modem/tv/computer and plug it back in, tell boomers which port number and server name to use in microsoft outlook or ifag mail, or tell them to stop causing rogue dhcp because they plugged a router into a router in a loop. I hate boomers so much it's unreal and this is what they should have plus a crt plugged in with coax to the wall with only basic cable with a total of 5 channels; sportsball 1, insp (westerns), lifetime, fox news, and sportsball 2. They aren't competent enough to have anything more than this and should have a cowbell tied around their necks at all time. Telcos keep taking away traditional stbs and giving them firesticks with an app for live television and they simply cannot handle it. They also need a single landline phone with a wire and no buttons but the numbers and should not have a cell phone or a tablet or a computer.