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7/5/2025, 8:57:27 AM
Capcom Issues Guidelines for Responding to Customer Harassment
>On July 4, Capcom posted an Important Notice on one of the official Capcom Japan site. This announcement is titled: “How we respond to customer harassment (defamation, libel, etc.)”.
>In it, the devs explain that they take customer opinions and requests seriously. However, there have been some instances of: “of slander, libel, denigration, intimidation, threats to harm or disrupt business, and harassment against our executives and employees by name or in a manner that recalls specific individuals, via customer support desks, social media, and review/posting sites on game sales sites”.
>Thus, Capcom has decided to create Guidelines for Responding to Customer Harassment. The idea behind the Guidelines is that some malicious comments can hurt and undermine the devs’ work environment.
>The devs noted: “… if we find any of the following behaviors that are beyond the scope of socially acceptable standards, we may refuse to provide support or services. Furthermore, in severe cases, we may contact the police or lawyers and take legal action, including criminal proceedings”.
>On July 4, Capcom posted an Important Notice on one of the official Capcom Japan site. This announcement is titled: “How we respond to customer harassment (defamation, libel, etc.)”.
>In it, the devs explain that they take customer opinions and requests seriously. However, there have been some instances of: “of slander, libel, denigration, intimidation, threats to harm or disrupt business, and harassment against our executives and employees by name or in a manner that recalls specific individuals, via customer support desks, social media, and review/posting sites on game sales sites”.
>Thus, Capcom has decided to create Guidelines for Responding to Customer Harassment. The idea behind the Guidelines is that some malicious comments can hurt and undermine the devs’ work environment.
>The devs noted: “… if we find any of the following behaviors that are beyond the scope of socially acceptable standards, we may refuse to provide support or services. Furthermore, in severe cases, we may contact the police or lawyers and take legal action, including criminal proceedings”.
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