>>712800764
Short answer: Hi Rez
Long answer: Many questionable or bad decisions made when it came to game design and advertisement. Not enough time was put into polishing the game to make it seems like a real competitor to OW instead of a knockoff. The decision to remove the ability to mix and match cosmetics and POTG were extremely unpopular and demonstrate the devs would rather take shortcuts than fix the bugs associated with these features. Cosmetic customization was one of the main reasons to play the game, and having distinct voice acting for outfits is a feature no other hero shooter has so far replicated to the extent that Paladins did.
It's clear that more time should've been spent making the game look better instead of just pushing out new characters every few months.