I'm once again, shilling steam, because you can dodge all the bullshit in Steam, spam their feedback about Steam, i'm so tired of jewgle play making things complicated for my dick and my gachas.
>Open window menu in top right in the game.
>Click "Customer Service Center"
>Bottom middle button "1:1 inquiry"
>Game inquiries
>Account category
>Complain about your particular problem
>Mention that on Steam those problems wouldn't exist