A not insignificant amount of the bullshit around the merch shop is because they fucking crashed and haven't told people whether they needed to reorder. I saw some people order at 10:00 on the dot (they had the QR code for the shop out front so literally anyone could put an order in, platinum got no benefit) and they haven't gotten their stuff, while people who ordered at like 11 got it 5 minutes later.
Pretty much everything is sold out as of now, though. People are pretty upset, there was some complaints at the merch stand lol

Also supposedly there were more platinum tickets sold than general admission.