>>713981864The other possibility is that he performed the online system transfer on his original Switch (causing it to wipe) then didn't finish the transfer on his Switch 2, instead simply logging and and collecting his data from the NSO cloud, which excludes Pokemon save data. This would have had to have been done intentionally, since the system transfer explicitly says "if you did an online system transfer, complete it now," and "you won't be able to perform this step later" before you're given a chance to log in for the first time. Also, you totally can do it later by performing a factory reset and doing the startup again; it's a fresh system so you're not losing anything.