Thread 33489008

I work at a hostel and I've working there for a week now. I got a call from a someone asking me if there were rooms available and I told him that there were. Then he came by in person and he was a meth addict but I had already told him there were rooms available

He had a picture of is ID and not his physical ID, and paid in cash (it's allowed) but didn't provide a credit card (this isn't allowed because we need one in the system) but went through the process anyway because I didn't know what to do

I fucked up, maybe they will fuck up the room and when my boss tries to charge them they will realize there are no credit cards attached in the system

How can I deal with situations like this?

>>33489008 (OP)
>because I didn't know what to do
No no no, you knew exactly what to do. But you're too much of a little bitch to do it.

You knew he needed a credit card to check out, and you ignored it.
You knew he was a meth addict, and you ignored it.
You knew he needed his physical ID and you ignored it

>How can I deal with situations like this?
You can't, if he trashes the room, or dies. You're liable, because you didn't followed the procedures. If you had followed the procedures, even if he trashed the room, it wouldn't be your problem, but you didn't follow the procedures, did you?

You can't expect to do everything wrong and escape the responsibility of your actions, LEL

>>33489074
When I said I didn't know what to do I mean it as I didn't know how to handle that situation properly, what would you have done in that case?

Also I'm taking accountability, I'm admitting I messed up, in no way I'm trying to hide it

>>33489086
Tell your manager if he's a man. He'll get it.

>>33489008 (OP)
>How can I deal with situations like this?
I'm sorry if this sounds unkind, but you knew exactly what to do at the time, you just chose not to do it. You knew you should have said "I'm sorry, but I can't let you stay here unless you have a credit card" but you didn't say it. You have no one to blame but yourself. Follow the rules next time.

>>33489086
>When I said I didn't know what to do I mean it as I didn't know how to handle that situation properly
That's why rules are made, so you don't have to think about it, and just enforce them.

>what would you have done in that case?
I would have enforced the rules, don't have ID? Don't have a credit card? FUCK OFF! Oh, you don't want to fuck off?

>Call security or police for trespassing

It's that simple

>>33489124
Yeah that's why I said "I messed up" because I did. In all honesty, in the moment I only knew I was doing something wrong with the ID. When they wanted to pay in cash I asked my supervisor if it it was possible and said yes but I didn't ask for the credit card but in the moment I thought that it didn't matter since they were paying in cash, but after the ordeal I realized that I should have insisted on that in case they trash the room or don't check out on time, I realized it right after it happened

>>33489134
>I would have enforced the rules, don't have ID? Don't have a credit card? FUCK OFF! Oh, you don't want to fuck off?
Yeah you do have a point. That's what I should have done. Honestly I was pretty intimidated, I moved to a new city and I've never had to deal with this kinds of situations and I will sound like a pussy but I did get scared

>>33489145
Well, then, go to the manager, explain the situation, say "I'm really sorry, I know I screwed up, I was rattled, but I promise I'll do better next time." It'll probably be fine. He was new to the job once too.

>>33489164
I hope so... We are in a sketchy area so maybe I can try to explain that but if they ask me why chose to accept a picture of their IDs and not the physical ones I won't know what to say. Fuck, I bit more than I can chew, I shouldn't have moved to this city, it has more job opportunities but it's full of homeless, drug addicts and sketchy people

>>33489152
>Honestly I was pretty intimidated,
I understand you, you are a person that avoids confrontation, I am a bit like you mate. You should create "scripts" or "rules" so you don't have to think too much about it. Just don't put your life at risk for something like that.

You can't change the past, what's done is done, the sooner you accept, the less you will beat yourself. Don't touch this subject, unless the crackhead does something, if he trashes the room or something, own up to your mistakes, and try doing better next time. I don't think you'll get fired or anything like that, at least I wouldn't do that.

>>33489175
Thank you for your kind words Anon that means a lot, other than following the rules and a script, do you know how I could be less of a little bitch? It's a bit off topic but I'm like that in many situations in life and I feel small, pathetic and defenseless and it's really demoralizing

>>33489008 (OP)
Tell your boss right away, so that he deals with the situation as soon as possible
Talk to your manager

>>33489180
>do you know how I could be less of a little bitch? It
I started going to the gym, and learned self defense (Boxe, Judo...). This definitely boosted my confidence and it could help you too. I don't go around beating people or trying to get into fights, but just thinking that if I were to enter in a fight I would know exactly how to trash 90% of other people it gives me an indescribable feeling, lmao.

There's other aspects of it, which is hormonal, most men don't get enough sunlight, or eat enough protein (a lot of men are deficient in D3, B12, K2...).

These kinds of things definitely influence how you act, your motivation, your mood, a lot of people don't have the will to go to the gym 5 days a weak, learn a new language, or play an instrument, purely because their body is not balanced.

I would check on that too, after I started supplementing on D3, which is very cheap, this definitely improved my mood, I don't fear being myself anymore, I used to wear a mask every day to talk to people, afraid of being judged, but nowadays, Idgf about anyone, and do what I want when I want, lmao.

>>33489167
>if they ask me why chose to accept a picture of their IDs and not the physical ones I won't know what to say.
Don't try to make excuses, for that or anything else. You fucked up. You need to acknowledge that you fucked up, and not try to explain or defend yourself. The only you can say is "I was rattled, I fucked up, I'm sorry, it won't happen again". Anything else you say is going to make it look like you are trying to wriggle out of taking responsibility for what you did.

>>33489218
I'm glad you managed to overcome your insecurities Anon, it must have taken a lot of work. You are right, I'm very skinny and frail so I know I wouldn't know what to do in a fight so that probably increases my anxiety significantly. I will focus on eating more and exercising first before I get into martial arts

>>33489219
You are right, I need to be honest. I just hope that if something were to happen it's not something really serious but let's see how it goes tomorrow

>>33489145
sounds like they never bothered training you properly.
This is just something corperations do now to try and save money on labour.

>>33489008 (OP)
>because I didn't know what to do
I won't read threads by subhuman morons who can't think for themselves about anything.