Thread 2931649

What the fuck happened to this store? I used to shop here religiously. Their website and app are DOGSHIT. There's so much retarded security theater horseshit I can't even use my rewards cash OR change any of my details. I literally went into the store after spending $1,000 on a washing machine to use my $10 in rewards cash (that only lasts a month btw, because the company is cheap and greedy). The fucking QR code was right there on my phone with a bright fucking red "$10" on it. I could see it, but I couldn't use it because I had to jump through 15 authentication hoops just to access it, EVEN THOUGH I WAS SIGNED INTO THE FUCKING APP ALREADY. And because all my other accounts, like my email, are pulling the same shit I can't access them EITHER on my phone, only my computer. Called customer service and of course they can't do shit, nor is there anyone to even suggest changes to. That's it. Everything's fucked and I'm just not going to shop at your store anymore.

BLACK

FUCKING

LISTED.

it sounds like your phone is a piece of shit. get a better one.

>>2931654
It's not just my phone. The stupid security codes aren't even making it to my email I access from my computer either. This is just basic bitch dev-lead security theater madness. My fucking bank can be signed into with a single click, but I'm locked out of changing my email address for a hardware store? This is fucking stupid.

>>2931649 (OP)
This happened to me the other day too. Tried to use a reward, app told me I had to do a text verification, tried but it didn't show up in any reasonable amount of time and I couldn't stand there at the register all day.

Just did it now and it did go through, but it was still annoying, had me put my number in but then sent a code to my email, and then after I entered that it sent another code to my phone. At least now I can finally use the damn $10 next time I'm there.

>>2931670
Boycott the fucking store. I'm done with companies that act like this.

HD's website is essentially nonfunctional, too, and has been for years now. It's so bad I can barely get an online order in and just gave up on trying entirely. Lowes still works ok for me for price/inventory lookup without taking 30 minutes to load a page.
I worked at HD and remember seeing a segment on the internal network showcasing all their (non-white) IT employees sitting around on beanbags and yoga balls and suddenly the rapid decline of their site made a ton of sense.

>>2931649 (OP)
>What the fuck happened to this store?

Two words: Marvin Ellison

>Q. Do you think the government should require vaccine mandates and testing at companies?

>A. What we're going to do at Lowe's is we're going to be compliant to any government requirement. If the mandate comes from OSHA for us as a retailer, we're goiing to spend zero time debating whether or not the government has the right to do it. We're just going to execute it because that's the role we have to play.

>>2931671
What other choice is there, though? HD is just as bad if not worse about the same stuff, and way worse in a lot of other ways, at least I can actually find shit at Lowe's and grab it off the shelf myself, find an employee if I need one, they usually have stock of the shit I want, etc., unlike HD where the whole store is trashed and disorganized, everything is locked up, and there usually seems to be one person running a cluster of self-checkouts and zero other employees to unlock a fucking $15 screwdriver or whatever for you.

>>2931673
I guess this is just the normal American experience these days. Gradually you have to give up things over time as idiots ruin them.

>>2931685
Sorry, no. Once a company burns me they're dead to me for life. Lowe's will have to make this right before I ever shop there again, and I don't see them doing that anytime soon. This is one of those nobody's responsible the devs are in charge they're a different team probably located in another country with zero oversight and all of the bugs are considered features issues.

>>2931672
i do online orders for home depot all the time with no trouble. the app likes to crash on my phone though.

the only issue I have is that they take about an hour to load your vehicle with a special order and half the time it is damaged, so you've just wasted over an hour of your time and need to go back into the store and have the customer service desk reorder your item and hope that they won't fuck it up again because by the time the replacement gets there you have lost a week. Also, and this isn't just on them but is more of an industry issue, their framing lumber is the most trashy shit I have ever seen. Twisted to shit and splits if you look at it wrong.

you cute little snowflakes thinking you have any other superior option morally or by mouthfeel

the mom and dad home supply stores are dead and you entitled shitlords wouldnt support them even if they werent, its why for buying shit you should touch with your hands first you are bent out of shape from the apps.

fucking christ you children,
SKILL ISSUE

go to the store, pay your dues, ignore stupid programs that are wastes of your time.

Harambe is still dead, but you have no emotional resilience. Your jimmies are rustled, your walnuts are out of shape.
imagine, being rattled by Lowe's being shit.

its 2025
everything is shit

you being entitled is just cute
"they burned me they have to make this right"
hahahhHAHAHAHAHAHAHA

rage at my post formatting, you worthless mouth breathing faggots.
go order a part from a catalog

>>2931673
Marvin Ellison is a creature for sure. He was part of why Home Depot has slowly become a shitshow, was on the board when FedEx started to fail and lost the Amazon accounts, ran JC Penney into the ground as CEO. I remember him as an executive at Home Depot and his face was all over the place in videos we had to watch for corporate training, he is a corporate hatchet man for sure and he will kill Lowe's before the decade is up.

>>2931685
I just order online if it is something I need in the future for a project from Amazon or eBay (Depends on if it is the lowest price available). I have local suppliers for a ton of construction materials (Might not be an option for you depending on where you live) and if I need to go to Lowe's it is because I'm cruising through their clearance sections. Harbor Freight if I need to buy hand tools or something simple and if it is actually trade related I have online specialty vendors for a ton of the things I need.

I will still go to Lowe's or HD if I need lumber or something similar as their pro desk/deliveries are accessible and I can have materials delivered to quite a few areas that the suppliers for lumber are not delivering to.

t. Northern Nevada Reno

>>2931649 (OP)
A good employee would just discount the $10 and let you go about your day

>>2931734
Nice blog. Didn’t read.

>>2931753
You're right, that would have been the logical thing to do. Especially when I literally said I will never shop here again if this doesn't work. And do you know what the manager did? She offered to cover the $9 for my $9 and some change item "as a courtesy to me" and then make me pay the change still. For something that should have been free and then I had a full $10 to cover. That was the last straw I stormed out of the store and never came back.

>>2931649 (OP)
The day I stepped into a Menard's, is the day I stopped going to Home Depot and Lowes

Come home

>>2931841
these are few and far between


Also don't get me started on retail BULLSHIT.
>16 self checkouts
>only 2 are open :^)
>start scanning, nothing happens
>mouth breathing employee staring over your shoulder
>have to touch pad to 'begin'
>done scanning, insert card; nothing happens
>have to touch "pay now"
>re insert card; nothing happens
>have to touch "card"
>split tender? have to touch "no"
>still waiting, nothing is happening, look at screen
>do you want to donate 1 dollar to military families?
>have to touch, "no"
>do you want your receipt?
>not entering my fucking email at a self checkout kiosk; have to touch "print"
>bagging area is filthy, covered in onion skin, white powder, various unknown liquids

You guys have some pretty unrealistic expectations, imo. I honestly don't know how you can expect so much. These are big box stores. This isn't Amazon. Maybe you're young. Anyway, places like HD, Lowe's, Staples, etc. have been getting rekt by coupon and price match scammers (probably selfish and/or incompetent managers/sales reps, too) and they've finally made it to the "we just can't have nice things" point. That's probably why there's so much "security".

>>2931673
only takes one hero

>>2931841
They don't have plants, do they?

>>2931649 (OP)
Next time calmly and politely explain the problem, they'll help you out or a manager can just come over and approve a manual $10 discount.
Practice patience and grace, friend, and you will be rewarded.

>>2931886
That's bullshit. No company is losing money on fake bonus store credit. This is just pure greed and incompetence. Plain and simple. Lowe's used to be a good store.

>>2931649 (OP)
Some grocery store chains are getting this bad. They advertise sale prices all across the store; then at checkout you're subject to facial recognition, kyc with your account info, all the sales are divided across online or app or some other stick and carrot ploy, and they're implementing dynamic peak hour pricing. They'll attempt to charge you more because they think they can.

I've never seen stores go from very good to pure dystopian shit so fast. Vote with your dollars.

>>2931734
We have some mom and pop hardware stores, but they're 3 or 4x the price on every item vs >>2931841

It's hard enough to bid work low enough to keep homeowners happy, now I'm supposed to overpay materials to keep Joe's Tools open.

Lowes is trying to be the Target of hardware chains. Pros should be going wholesale or builder supply.

>>2931892
>fake bonus store credit.
>It's just that simple

>>2931891
OP is probably a decade away from getting close, but he'll get there.

>>2931654
kys, dumbshit.

>>2931696
>the app likes to crash on my phone though
8 gorillion js elements will do that

>>2931688
In my case I wouldn't really consider it a "burn," more of just an annoyance. I'll inevitably be back there for something else in the near future and I'll just use the $10 then. Sounds like you're still unable to get it straightened out on yours so that's much worse and I'd be a lot more pissed in that case.

>>2931734
>mouthfeel
…ok?
>>2931769
You probably did though. Let’s be honest.

>>2931886
just lower the prices then instead of playing games

>maybe you're just young
is this stockholm syndrome or are you actually just this fucking dumb

>>2931841
Just went literally today, needed a bigger capacity dehumidifier, hoping this faggot doesn't run 24/7 just to stay at 45% RH in the basement like the last one
Menards is very comfy to say the least

>>2931672
Home Depot fell for the microservices meme incredibly hard and the website has sucked donkey balls since.
t. worked in IT at the SSC but didn't work on the retarded team doing the website

>>2932088
Idk if this is a microservice or not but their new "magic apron" is a great example of the lack of function. It popped up for the first time recently and took up a third of my screen but when I closed it, the page just shifted to the right and added a bunch of white space instead of showing another column of products.

>>2932014
>stockholm syndrome
I'm not defending anything, mate.

Lowes fucking SUCKS. The two by me now run daily with zero (0) registers open. Terrible inventory. For example I wanted to wire up a hot tub. Do you know how much THWN wire Lowes had? None.

Home Depot no better either. I recently ordered 2 bags of charcoal mail order. Why not if shipping is free. Well they didn't package the order so one bag vanished from the shipment. I called them to get a refund on the missing bag. The call went like this:
- "HRO DIS RNJEET *CRCCCKKK* jhbdhjfcbhjsd fhjkwer"
- "Uh yeah hi I didn't understand any of that, I'm calling about order #2333-*click*

Fuckin jeet hung up the phone on me. So I file a charge back for the missing amount. At which point Home Depot responds to the chargeback with photocopies of the website footer?? which Chase took as proof and denied my claim.

One more Home Depot story. This thread is now about Home Depot.

Went online and ordered a stove. Paid for installation and haul-away. My old stove was the flush mount style elevated a few inches off the floor. Not a plug-and-play job but simple nonetheless. I figured for the price why not.

Brown guy shows up takes one look at the stove and then grabs the handle and rips as hard as he can. The stove clatters to the floor. He then says he can't install the new one as this is a 110v model (it wasn't). I tell him okay that is fine I will do the install, can you please remove the charge. He dicks around on a smartphone and then hands me a blank screen and tells me to sign.

"I'm not signing something if I don't know what it is, where is the text?"
"Just sign it"
"No"
"Alright"

In a huff, he packs up the new stove back into his truck and drives off, leaving me with a trashed kitchen. I ended up doing the install myself--glad I did because I discovered cu and al wire-nutted together on the whip.

>>2931672
Yeah home depot website is one of the laggiest pieces of garbage I've ever used.

>>2932136
You have to reopen the charge back claim. It's a game wveryone plays woth charge backs. You send charge back so your company believes you. They wait 25 days to try and make you forget about it, then they counterclaim woth whatever evidence. Now the credit card believes them. You need to counter again and say their shot is byllshit.

This is all automated. Do this two or three times to see if they really have the balls to follow through. Eventually you can escalate the issue and a human at the credit card may actually looks at it

T. Got my warranty covered by the shitty tire store that did this for 4 months.

While we're on the subject of shit hardware store websites, Harbor Freight's has been fucked lately too. I frequently have to refresh it like 5 times before it'll give me actual search results or whatever instead of an error message - and in the course of these repeated refreshes it thinks I'm a bot and starts making me do captchas too.

>>2932229
I'm suspecting it's negligence due to who the companies hire. Lowes, Home Depot, and even Harbor Freight (especially the latter for their POS system) used to have "private cloud" for their infrastructure. This was 6-7 years ago. Their admins were already questionable. Now it's most likely gotten worse. Now with front end software engineering being shit and nothing being resource considerable you have terrible websites.

>>2932229
HD and HF sometimes just stop loading for me until I change browsers.

>>2931672
I did some IT consulting for them way back in 2004. The company was quite right wing back then. Employees were openly celebrating Bush getting re-elected and the entirety of "Main Street" (the long hallway that connects all three HQ buildings) was covered in Blue Star flags.
It doesn't surprise me that they've gone along with all the trendy ESG stuff. There's lots of money in doing it and pretty much every corporate HR department is little more than commissars ensuring that the fashionable DEI/ESG policies are enacted. If not, they'll rat the company out to media. Looking at the company's job postings shows they're far more interested in your physical attributes and what you do with your genitals than they are interested in your abilities.
Which isn't to say there wasn't some weirdness going on back then. I was down on a training floor one day and found where some trainee from a store had scribbled gang symbols in the restroom. Who the fuck tried to mark territory in a place they're only going to be for a week or so? I didn't check what training had been going on but usually you had to be a manager or a sales specialist to end up in Atlanta for training.

>>2931901
At least the Kroger-Albertsons merger was blocked. Crazy how much those two control, though it's still far less than Walmart does.

>>2931841
Menards is inevitably the only retailer that ever has what I need for a project in an online search and they don't deliver to my state.

>>2931841
I drive 30mins just to avoid Lowes and go to Menards instead. It shits all over Lowes and Home Depot in every regard. Shits right down their faggot throats and wins every time.
Menards shits right up Lowes and HD's literal assholes until they are puking shit. If I'm being unclear, Menards busts in on Lowes and Home Depot when they're trying to fuck a bitch, fucks and impregnates the bitch, then shits into Lowes and Home Depot's nasal cavities until they are crying liquid shit. It does this for fun. Menards actually rapes these faggots in public and the authorities rightfully refuse to prosecute because Menards is that based.

>>2933142
>tfw when lowes is 30 min away but ace/farm store is 45 and homeless despot is 1hr20

>>2931649 (OP)
Nice Google review bro.

>>2933142
I'm still not quite getting what you're saying here brother

>>2931672
>HD's website is essentially nonfunctional, too
I used it while I was in the store and it sent me to the right aisle and bay, but I was only looking for fittings
It was slow, but it called up accurate info the first time

>>2931649 (OP)
I order from Home Depot online.

>>2933142
^Facts. I have none in my region and am saddened thereby.

>>2931649 (OP)
The home depot website fucking sucks and pisses me off every time I try to use it

i don't understand harbor freight, they have shit like huge expensive welding setups that literally 0.02% of the population would ever consider buying but
they don't carry seasonal items, lawn tool section sucks balls. no propane tanks or even an exchange cabinet outside, no rocksalt during the winter.

what the fuck?

>>2933843
Rock salt is one of those things that isn't economical to ship from China and HF isn't set up to buy anything locally.

>>2931673
He's the perfect corporate drone.
>>2931863
I dont even like using cashiers anymore because its so awkward. You have this living breathing person right there but I have to finger fuck the paypad anyway since it still asks you like a dozen questions. Like can't the cashier handle that shit? Its all the work of a self checkout except someone is staring at you while you do it.

>>2931649 (OP)
i dont like lowes but i go there now cause i had a freak out over facia in home depot and im too embarrassed to go back

>>2931649 (OP)
The problems all started right before Niblock left when they transitioned department managers to service managers and cut Assistant Store Managers by a third. So instead of having a manager in every department, you had a manager covering 3-5 while also doing the cash office, customer care and delivery calls. This shit show went on for years causing a lot of turnover and no one had the time to properly train new hires.

Switching over to third party delivery was a massive mistake. They don't give a shit since they pretty much get paid per stop regardless. I was the Inside/Outside Garden and Electrical manager and I would spend around four hours a day handling fucking delivery calls. Now enters Marvin.

Installed sales got fired and replaced with a call center from Calcutta. Now any issues the in store installed sales office would handle get handled by the already overstressed department managers and sales specialists.

This is when they introduced a fucking internet order system (the same one Home Depot tried back in 2012 and threw out) that didn't interact with the in store unix based operating system (genesis). The other problem is there were zero restrictions to internet orders. Next day delivery? Yep. Even if the item is only available at the Lowes 60 fucking miles away. Somehow it would try to route it through the local store. Inventory counts were a disaster.

At this point every store is a barely functioning disaster and COVID hits. Sales go through the roof because people are at home bored, staffing goes through the floor because we worked off the honor system. Lowes must have been especially contagious because some employees would just keep getting COVID every other week for a year and get a free two week paid vacation.

On top of all this they decided cutting hours despite record sales. For comparison, in 2016 our store did 32 million a year and was allotted 5500 labor hours. In 2022 we did 60 million and were allotted 3200 hours.

Lol uses an app
My Lowes started playing music again it sucks

>>2931649 (OP)
The average IQ of a worker at lowes is probably like 90. Sometimes you'll get a cool old guy who used to be in the trades or whatever but more often than not these days it's some dipshit mexican with a chronic zoomer stare.

>>2933843
I imagine they only have a few of those big welding setups in stock and since they probably cost like $20 to produce and $600 to buy it's worth it. But they would definitely just make most of their money on the small super cheap welders and other basic items.

>>2931685
Smaller specialized stores are still out there. IE lumber/masonry yards, plumbing/electrical supply houses. But the experience is a bit more intimidating for the average joe. I'm a construction worker and sometimes I still prefer just to go to lowes because I can stand in an isle for 30 minutes thinking about how I'm going to do it instead of having the shop owner try help.

>>2934378
i can't find anywhere that refills propane near me. my local welding supply store doesn't do it. I thought they were the place to go for flammable gases. if they don't do it, then who?

>>2934476
like 85% of gas stations here have a propane bulk tank to fill from. what kinda bumfuck egypt shithole do you live in?

>>2934484
>>2934484
bullshitt

>>2934485
heres the chevron .4 miles from my house. i dont buy propane there very often because it's like $1/gal more than driving 12 miles into town. but sometimes i run the forklift or bbq out on a sunday afternoon and am happy to get assraped for the convenience

>>2934378
They have less selection and higher prices, though, and often aren't really set up for small purchases. Hardware stores have a lot of random stuff the specialty places won't as well.

>>2934484
Depends on where you live and if anything I think BFE is more likely to have it. I live at the edge of a small PNW city that gets a lot of RV traffic and is a hub for a bunch of smaller towns that don't have natural gas so propane is everywhere here, but I just checked all the stations around where I grew up in the San Fernando Valley and only maybe 10% have propane refill tanks, with another 40% having prefilled small tanks and the remaining half having none at all.

>>2931649 (OP)
I will not shop there again. The "employees" at the register are retardedly slow and direct you to use self check out which was not working and there was no way for the tards to check anyone out. HD is way better

>>2936620
>self check out which was not working and there was no way for the tards to check anyone out.
that means everything is free

>>2931649 (OP)
lmao if you visit there site from a linux machine, there is a good chance they'll just outright ban you.

All I use Lowes for is restocking those 5 gallon water jugs and they can't even fucking do that right. The last 5 times I've going it's out of stock and with the empties literally hucked all over the area like a homeless encampment

>>2932345
You just described every fortune 500 company over the past 15 years

>>2931649 (OP)
>buy big ass heat pump through lowes
>~3kish
>missing a communication line which is basically 4 line romex
>hey give me cable
>uhhh no we can't do that you have to return all of it
>thats silly it is a 200 pound unit in half a dozen boxes for a 50 foot line
>bitch tells me to call manufacturer
>they say lol no call lowes
>call lowes back
>explaining to the lady the call drops
>call back
>on hold for a long time hear the reciever pick up then click
>ask wife if I was rude or had a rude tone
>nope
>mad now
>call constantly till someone else picks up
>uhh uhh I don't know let me transfer you to my boss
>yell at this poor guy for a minute then get my composure
>just give me some romex and we will call it a day
>come on down and we help you
FUCK lowes costumer support

>>2934378
theyre not open saturdays

>>2933928
explain

>>2933843
SiteOne Landscape Supply has all this

>>2933928
Please explain

>>2934077
This.

Former Lowe's department manager who didn't get one of those roles here

>>2931792
>Especially when I literally said I will never shop here again if this doesn't work.

You are one of that faggot boomers that make being in retail miserable.
You're second only to the butt chugging MBAs that think they know how to rub a corporate retail structure.

>>2931792
Don't let the door hit you.

>>2931670
>At least now I can finally use the damn $10 next time I'm there.
gona be timed out and lost by the time you try to use, lmao

>>2931734
>the mom and dad home supply stores are dead and you entitled shitlords wouldnt support them even if they werent, its why for buying shit you should touch with your hands first you are bent out of shape from the apps.
blame the boomers
"the 90s were great, no one ever talked politics"

>>2931649 (OP)
Big name hardware stores are preventing you from getting jobs done and therefore stealing your work and giving it to illegals. :)

Who needs brick and mortar stores for anything but bricks and mortar?

I just shop online and life is grand. What I want shows up quite reliably.

>no one will ever copy mcmaster carr's web design ie the greatest website for parts and materials on planet Earth
It's so sad. Imagine if HD or Lowes had a website like mcmaster carr

>>2931841
>charges a fee to order online even if you are going to drive there and pick it up yourself
lol what is this boomer shit it's 20fucking25.

>>2942052
id settle for just being able to put the mc p/n in their search box and get an equivalent
>looking at you msc/grainger(zoro)

>>2932345
Bro who wasn't happy with Bush getting reelected in 2004? Even liberals loved him. I think you're a zoomer who wasn't even walking when Bush was in office.