AI powered accent translation system to make Indians telemarketers sound less Indian
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https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents
>“When you have an Indian agent on the line, sometimes it’s hard to hear, to understand,” Deputy-Chief Executive Officer Thomas Mackenbrock said in an interview with Bloomberg. The technology can “neutralize the accent of the Indian speaker with zero latency,” he said. This “creates more intimacy, increases the customer satisfaction, and reduces the average handling time: it is a win-win for both parties.”
>“When you have an Indian agent on the line, sometimes it’s hard to hear, to understand,” Deputy-Chief Executive Officer Thomas Mackenbrock said in an interview with Bloomberg. The technology can “neutralize the accent of the Indian speaker with zero latency,” he said. This “creates more intimacy, increases the customer satisfaction, and reduces the average handling time: it is a win-win for both parties.”
