>>520693259
> what if the new solution that someone in management approved is worse than the old solution? It'll make him/her look bad
Well, for the past 20 years I've been told to do nothing but accept that I'm wrong and that admitting you were wrong is actually fine.
So, anyone who would use that excuse is ultimately a shitty employee because they're thinking about how they're perceived and not thinking about the customers, the ones who pay their paychecks...
So yes, the manager would be correct in firing them if they never brought it up. There are way more productive ways to communicate, "sir, everyone hates these. The amount of times customers are waiting for assistance..."
The issue isn't in the stores, it's much higher and the buy-in for someone to develop, install, and maintain these are billion dollar initiatives.
The people that need to be fired are a few layers up in middle management that aren't revealing to the exec/c-suite that there is a decline in customer satisfaction, it is slower, and most importantly drives revenue DOWN.
If you wanted to be Jewish about it, you would use this to artificially stunt the earnings and when you before you replace self-checkout with people you take a larger position in the stock and profit when the obvious happens.