Thread 21522217

Should restaurant owners reply to reviewers? I always found it strange, a review is not a discussion.

I like to fuck with this local guy lol (Wally’s Pizza, Sloan, NY).

>>21522962
You’re a piece of shit

>>21522962
need a video of you saying it to Wally's face or you're a bitch, anon

>>21522217 (OP)
Only when they're unhinged schizoid.

A restaurant in my area got a bad review for serving rotten noodles. The owner replied "bitch, we ain't even got no noodles! idk where the fuck you wuz eatin' but it ain't here, faggot" or something like that. I thought it was funny.
In situations where the post is a blatant lie, I saw sure. Otherwise, no.

Communication is always a good thing. It's how we determine truth, well, communication AND consideration.

It shows you're engaged with feedback and if it's negative or you're being fucked with that you're willing to defend your business and livelihood

You guys sound like losers who expect to be sat and only want to order one pie.

>>21522217 (OP)
>a review is not a discussion
Patrons will not bring up an issue during the meal but bring it up after from the safety of their computer. The restaurant never got a chance to make things right, so that can be the first time the owner is hearing about the issue.

Obviously a business should defend itself to a reasonable extent to protect their reputation. Rumors can really destroy in the food business.

>>21522962
Based. It's nigger owners like that that give the rest of us a bad name. My restaurant has 5 stars because I've never fought or argued with the people that pay my bills.

>>21524224
>The restaurant never got a chance to make things right
Cope that shitty owners say. Your chance to make things right was the first time. Why the fuck should a customer be fine with paying for shit service? Why the fuck is it expected of the customer to give you a second chance when you already proved to them not to be trusted?

>>21524120
Based nick

>>21524120
>seek help
kek

>>21522217 (OP)
women have such thin skin

>>21524120
>pizza intellectual

>>21524342
and they all say the same shit. literal npcs

>>21522217 (OP)
>>21522962
>>21524120
>waaaah you're hurting a small business
Small business owners are such little bitches. Corporations got it right. If you're going to reply to complaints just apologize and give them a freebie and move on.

>>21524306
Mistakes happen. If it happens often, it's a trend, but people are human.

Going around expecting people to be perfect all the time is a surefire way to be pissed off all the time.

>>21522217 (OP)
>...AND A GREAT MOM TO MY KIDS. AND WE WILL BE PARENTS TO A HUMAN KID, ONE DAY TO
Literally what did she mean by this statement?
Taking and responding to feedback is good, however responding like a child with a broken keyboard isn't. It is funny though, usually happens a lot to restaurants that get review bombed for any reason at all. Nobody wants to eat at that 1 star reviewed restaurant when there are plenty of 4-5 stars around the area.

>>21522217 (OP)
>a review is not a discussion

And a customer who has Yelp is not a reviewer.

It's fucking social media, FFS. Let them retaliate. People posting these "reviews" from their phones are not to be respected or trusted. The Chef is always right.

Of course in your case, OP, we're dealing with religious nutbags, so I'm going to side with the "reviewers" on this one. Fuck anyone who capitalizes the word 'god', or has any respect or fear or belief in him/her/it. Get out of the fucking stone ages.

>>21522962
But you're losing to him.

>>21524297
LOL, sure pal. You own Dorsia, right?

>>21522217 (OP)
Social media in general is declasse, and will only make your restaurant look cheap. Rise above it. Have a website but no Facebook page or fucking Instagram account. Classy.

>>21524306
customers are often retarded and get offended by innocuous shit that doesn't bother anyone else. they'll leave a bad review because the tv is too quiet for them or wasn't on the sportsball channel, yet they'll never ask a waiter to fiddle with the tv. the restaurant cannot read your mind

>>21524402
tips

>>21524409
Cope and seethe.

>>21524448
I don't have a TV in my restaurant. I only serve food.

>>21524120
>pizza culture
fucking KEK

>>21525168
>14 ratings

>>21522962
I'm ok with you doing this but you should give the guy 5/5 for everything

>>21525644
Let's see your restaurant's reviews.

>>21525637
>>21524120
what restaurant is it ?? :)

>>21522217 (OP)
Unless they asked a question or said something provably false, no.

thanks to this google feature i know exactly which restaurants to shit on in reviews

>>21522217 (OP)
>AND WE WILL BE PARENTS TO A HUMAN KID, ONE DAY TO.

>>21522217 (OP)
A friend of mine who's an artist drew really unflattering "fan"art of Amy and managed to bait her into an extended 1v1 flamewar back in the day, shit was hilarious.

>>21525712
This isn't a fight you can win Cat Boy

>>21525793
Lol that's the first thing that irked me.
Like she probably has 4 pugs.

>>21525822
i am a LOCAL GUIDE. sometimes i edit info incorrectly because I am a goofball :))

>>21524120
BASED Gentile family

>>21524297
Fellow restauranteur, here. I've only ever replied to one review, a one star complaining about my fish and chips. All I said was "sir, this is a pizza place. We don't sell fish and chips".
Other than that, if there's a bad review, I just bring it up with my staff, try to figure out who cooked what and make sure it doesn't happen again.

>>21524402
*tips fedora*

>>21524402
You are the reason I support the guy making his barf bowl threads. God bless

>>21525168
Operating out of your dorm?

>>21524401
she's a great dog mom to her heckin furbabies

>>21525828
I'd firebomb his fucking place talking to me like this for a honest review

>>21525637
50 bucks for a pizza is fucking insane

>>21522217 (OP)
>Should restaurant owners reply to reviewers? I always found it strange, a review is not a discussion.
Well, it's part of hospitality training to act like you care about all. But, I always find it overly defensive and argumentative. It seems to rarely be done right. It also seems like they are calling the complainant stupid, or even a fake competitor, which is could be...both of which comes across as the opposite of intention of reply.
When I come across a shitty review, I usually can read between the lines, but then wonder why they only have 3 reviews in total if they were so amazing.