>>106238850
The guy who called me a retard works for an MSP with 5 other "Level 1 Helpdesk" technicians.
>MSP has over 35 contracts
>SLA says that technicians MUST respond within 30 minutes of a ticket being created
>$15/hr
If that isn't bad enough, I also talked to him recently
>"How's that job you got?"
>"It's great! I'm getting promoted to account manager."
>"That's good, are you being paid more?"
>"They haven't brought it up yet."
These people are fucking hopeless.